iPhone Users: Beware of the 'Apple Support' Scam

The Oregon Attorney General is warning Oregonians to hang up on unsolicited phone calls that sound like they are from Apple. It’s a scammer calling.

The Oregon Department of Justice has received several reports of scammers spoofing or impersonating Apple Support. Callers who answer the call hear someone say that they are with Apple iCloud Security and that their personal information has been compromised - that’s when the scammer goes after your information, asking for your Apple ID password, iCloud credentials or verification codes. 

“If you get an unsolicited call from someone claiming to be from Apple, just hang up the phone,” said Attorney General Ellen Rosenblum.

“Apple will never ask you for you for your Apple ID password, iCloud credentials or verification codes in order to provide you with support. That’s not how legitimate businesses operate.” 

For more information on how to avoid these kinds of “phishing” phone scams, download the Just Hang Up! poster.

If you have been a victim of the Apple Support scam, file a complaint with the Oregon Department of Justice online at www.oregonconsumer.gov or call the Oregon Attorney General’s Consumer Hotline at (877) 877-9392 and ask that a complaint form be mailed to you.